TERMS AND CONDITIONS

ABOUT

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TERMS & CONDITIONS 

This website is operated by Wow Fine Jewelry. Throughout the site, the terms “we” “us” and “our” refer to Wow Fine Jewelry. Wow Fine Jewelry offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WIX platform. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

General conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Accuracy, completeness, and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications on the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.


 

Errors and inaccuracies

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

Accuracy of billing and account information

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

Personal information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Delivery

The processing of your order will take 2 working days after purchase.

Delivery zones

Europe - For Free within 15 working days

Rest of the World - 25 € within 15 working days.

 

Notice

For ”Rest of the World” customers - payment of any duty and import tax is the responsibility of the recipient, which is collected at the time of delivery. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.


* ”If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.”


** “The customer is responsible for paying for shipping costs for returning any item/s. Shipping costs are non-refundable.”


*** “Once an order ships and is in transit it is not possible to cancel the order.”


Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you. We highly suggest you select a delivery address you trust and preferably one where someone is able to receive and sign for the package.

If you have any questions regarding delivery: please email info@wowfinejewelry.co.uk

Return Policy

 

You may return Full Priced items for a refund postmarked within 14 days. Sale Items, unfortunately, cannot be refunded. We only replace items if they are defective or damaged.

We do not cover return costs. The customer is responsible for paying for shipping costs for returning any item/s. For safer returns, our advice is to use trackable Shipping Services or purchasing Shipping Insurance. All shipping costs are non-refundable. We are not responsible for items not received by us due to shipping issues.

 

Refunds

 

Once your return is receive and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Original shipping fees, duties or taxes are non-refundable and will not be included in the credited amount.

If you plan the return please let us know: info@wowfinejewelry.co.uk

Out of stock or custom-made item/s could be made within 4 weeks from inquiry time.

COVID-19

 

We are operating online as usual

Delays to be expected in shipping (3-10 working days UK)

 

WE ARE OPEN FOR BUSINESS, ACCEPTING AND DISPATCHING ORDERS ONLINE ONLY.

 

WHERE POSSIBLE OUR STAFF ARE REMOTE WORKING FROM HOME. THE CUSTOMER SERVICES TEAM HAVE BEEN SET UP AT HOME WITH ALL THE NECESSARY TOOLS TO CONTINUE TO LOOK AFTER YOU.

 

WE ARE ENSURING WE DO EVERYTHING WE CAN DO TO KEEP HYGIENE AT A HIGH LEVEL AT ALL OUR LOCATIONS, ESPECIALLY FOR OUR WAREHOUSE STAFF WHO CANNOT WORK FROM HOME. WHERE APPROPRIATE WE WILL SEGREGATE OUR STAFF TO MINIMISE ANY RISK OF CROSS CONTAMINATION.AS AN ONLINE SHOP WE ARE ABLE TO CONTINUE TO WORK WITHOUT TOO MUCH DISRUPTION AND WITH VARIOUS OPTIONS AVAILABLE TO US VIA OUR SHIPPING PARTNERS WE WILL CONTINUE TO PROCESS AND SEND ORDERS IN TYPICAL LSC SPEEDY FASHION.  HOWEVER, PLEASE TAKE NOTE THAT THERE ARE OCCURING DELAYS DUE TO CERTAIN THINGS OUTSIDE OF OUR CONTROL. FOR ALL THE LATEST UPDATES, PLEASE CHECK OUR SHIPPING INFORMATION PAGE.

 

WE ARE OF COURSE CLOSELY MONITORING GOVERNMENT AND REGULATORY ADVICE AND FOLLOWING ANY RECOMMENDED ACTIONS AND ARE PREPARED TO ADJUST IF NECESSARY.WE APPRECIATE YOUR UNDERSTANDING THROUGHOUT THIS PANDEMIC AND HOPE YOU AND YOUR FAMILIES ALL REMAIN SAFE.WE WILL CONTINUE TO MONITOR THE ISSUE AND WILL KEEP YOU INFORMED OF ANY SIGNIFICANT CHANGES TO OUR REGULAR PROCEDURES.

 

STAY SAFE, LOOK AFTER YOURSELF AND OTHERS.